Privacy Policy

1. Introduction

At MP1 Group of Companies, your privacy is a priority. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information across all MP1 platforms, including but not limited to MP1 Digital, MP1 Shop, MP1 Bank, and MP1 Microfinance.

2. Legal Compliance

We operate in full compliance with the Data Protection Act, 2012 (Act 843) of Ghana, and other applicable privacy laws. By using our platforms, you consent to the practices described in this policy.

3. Information We Collect

We may collect both personal and non-personal information including:

• Full name, email address, phone number, and date of birth
• Business name and registration details
• Banking or mobile money details (for payments)
• Device and browser information
• IP address and geolocation (where applicable)

4. How We Collect Information

Data is collected through:

• Account creation and profile updates
• Form submissions and service inquiries
• Transactions through our payment portals
• Cookies and analytics tools
• Mobile and web application usage

5. Purpose of Data Collection

We use the information to:

• Provide, personalize, and improve our services
• Authenticate users and secure user accounts
• Communicate important service notices or changes
• Process payments and generate invoices
• Comply with legal and financial obligations

6. Data Protection & Security Measures

Your data is protected using:

• Encrypted SSL connections on all our platforms
• Firewall and server-level security controls
• Access restrictions based on user roles
• Routine data backups and disaster recovery procedures

Unauthorized access, sharing, or use of your data is strictly prohibited.

7. Third-Party Disclosure

We do not sell or rent your personal data. However, we may share limited information with:

• Payment processors like Paystack and Hubtel
• IT service providers under confidentiality agreements
• Government agencies when required by law

8. Cookies and Tracking Technologies

We use cookies and tracking tools (such as Google Analytics) to understand user behavior and improve performance. You can control cookies through your browser settings.

9. Your Data Rights

You are entitled to:

• Access your personal data
• Request correction of incorrect information
• Request deletion of your data (subject to regulatory obligations)
• Withdraw consent for data processing

To exercise any of these rights, contact us at the information below.

10. Data Retention

We retain data only for as long as necessary for business or legal purposes. Once data is no longer needed, it is securely deleted or anonymized.

11. International Data Transfers

While most data is stored within Ghana, some third-party tools may store data in other countries. In such cases, we ensure they meet international data protection standards.

12. Children’s Privacy

MP1 platforms are not intended for individuals under the age of 18. We do not knowingly collect data from children.

13. Breach Notification

In the event of a data breach, we will notify affected users and authorities within 72 hours, in line with regulatory requirements.

14. Updates to This Policy

We may revise this Privacy Policy periodically. Updates will be posted here with the effective date. Continued use of our services implies acceptance of the revised policy.

15. Contact Us

If you have questions, requests, or concerns about your privacy, please reach out to us:
Email: mptv2020k@gmail.com
Phone: +233 554 951 660
Address: Greater Accra, Asofan Near Jojo Water